Refund policy

We offer a 30-day return period. You have 30 days from receiving an item to request a return. This policy is in addition to, and does not limit, your statutory consumer rights.

Starting a return

Email help@retromart.co.uk before sending anything back. If your return is accepted, we will provide return instructions and a return shipping label. Items returned without first contacting us might be delayed or sent to the wrong address.

Condition of returned items

Items should be returned in the condition received, with their original packaging, accessories and tags where applicable. You may inspect an item as you would in a shop. If handling beyond this reduces its value, we may make a reasonable deduction from the refund where permitted by law.

For collector items sold with a seal, opening or damaging the seal can significantly reduce the item's value. For change-of-mind returns, any lawful deduction will reflect that loss in value. This does not affect your rights when an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Sale items

Sale items have the same statutory refund rights as full-price items and are covered by our 30-day return period.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if it is faulty, damaged, not as described or if you received the wrong item. We will assess the issue and provide the remedy required by law, which may include a repair, replacement or refund. We cover reasonable return costs when the item is faulty, damaged or incorrect.

Exceptions

Gift cards and personalised or custom-made goods cannot normally be returned for a change of mind. Unsealed computer software may also be excluded from change-of-mind cancellation rights where the law permits. These exclusions do not remove your rights if an item is faulty or not as described.

Exchanges

Contact us and we will confirm the quickest option. Depending on stock, this may be an exchange or a return followed by a new order.

Refunds

We will confirm when your return has been received and inspected. Approved refunds are issued to the original payment method within 14 days of receiving the returned goods, or within the period otherwise required by law. Your bank or card provider may take additional time to display the refund.

Questions? Email help@retromart.co.uk.